Shipping & Returns
Orders should be in writing and need to be over $300 or a pick and pack fee applies of $12.50, or if taken over the phone, the customer must accept responsibility.
Delivery discrepancies must be advised within 7 days of receipt of goods to achieve credit/replacement.
Replacement of faulty items will be supplied in next order and a photo needs to be supplied by email.
Freight is shipped by Direct. It is only FIS on invoices of $1000 net* and over, otherwise freight charge will be invoiced unless own freight company requested. *Conditions apply for Adelaide, Darwin, Perth, Tasmania and non-Metro/State Regional where 7% flat rate of net order value is charged where orders are over $1000. Standard freight charges apply on all orders below $1000 net.
Based upon availability, shipments will be dispatched within 48 hours of orders being placed.
Back orders of over $300 shipped on the same terms as original order except basic freight rate fee covered by Axis. Back orders under $300 can be cancelled.
If you do not wish to keep the stock supplied then this must be sent back WITHIN 7 DAYS OF RECEIPT at your own cost and this is credited onto your account based on being received in perfect condition. A reason is also required.